In the fast-paced UK business landscape, small businesses must equip themselves with robust communication tools to thrive. Reliable small business telephone systems not only enhances customer service but also streamlines internal operations.
With numerous options available, selecting the right one can be a daunting task. Here’s a comprehensive guide to the 11 best phone systems tailored for small businesses in the UK.
11 types of small business telephone systems compared
| System Type | Key Providers/Products | Best Suited For | Key Features | Scalability | Setup | Support |
|---|---|---|---|---|---|---|
| VoIP solutions | RingCentral, 8×8 | Businesses needing advanced features and integration | Advanced call handling, CRM integration, flexibility | High | Easy, primarily software-based | 24/7 online and phone support |
| On-premise PBX | Avaya, Mitel | Businesses preferring on-site control and customization | Customizable, reliable, supports complex setups | Moderate to High | Complex, hardware installation | Business hours, extensive for setup |
| Hybrid systems | Cisco, Panasonic | Businesses transitioning to cloud but wanting some hardware control | Balance of on-premise reliability and cloud flexibility | Moderate to High | Moderate complexity | Varies by provider |
| Virtual phone systems | Grasshopper, Google Voice | Small businesses and remote teams | Call forwarding, voicemail transcription, works with existing phones | Moderate | Very easy, no hardware needed | Online resources and support |
| Key systems | BT Versatility | Small businesses with straightforward communication needs | Simple setup, essential telephony features | Low | Easy, some hardware needed | Standard support from BT |
| Cloud-based systems | Vonage, Telavox | Businesses desiring flexibility and minimal on-site infrastructure | Easily scalable, integrates with cloud services | High | Easy, primarily software-based | 24/7 support depending on provider |
| Unified communications | Microsoft Teams Phone, Zoom Phone | Businesses looking for integrated communication solutions | Chat, calls, video in one platform, integration with productivity tools | High | Easy for existing platform users | 24/7 support depending on provider |
| SIP trunking | Gamma, BT | Businesses with existing PBX looking to switch to VoIP | Uses internet for calls, compatible with PBX systems | High | Moderate, setup with existing PBX | 24/7 online and phone support |
| SOHO systems | Panasonic KX-TGP600, Gigaset | Very small offices or home offices | Basic features, DECT and VoIP options, wireless handsets | Low to Moderate | Easy, minimal hardware needed | Standard manufacturer’s warranty |
| Business mobile phones | Vodafone, EE | Businesses with mobile workforce or high travel demands | Call and text bundles, data plans, roaming options | High with plan adjustments | Easy, provider handled | 24/7 customer support |
| Specialist industry systems | ProntoForms, Jive Communications | Healthcare and hospitality sectors | Industry-specific features, compliance with regulations, integration with industry software | High, tailored to industry | Varies by industry and system | Dedicated support for industry |
VoIP solutions – Small business telephone system
Voice over Internet Protocol (VoIP) systems have become increasingly popular due to their affordability and scalability. They offer features such as virtual assistants, call forwarding, and integration with CRM systems. VoIP providers offer a range of features that are especially beneficial for a small business looking for cost-effectiveness and scalability in telephone systems. Here’s a more detailed look at the key players in this space.
| Feature | RingCentral Office | 8×8 X Series |
|---|---|---|
| Delivery Model | Cloud-based (VoIP) | Cloud-based (VoIP) |
| Initial Cost | Low | Low |
| Scalability | High | High |
| Integration | Extensive (CRM, Helpdesk) | Extensive (CRM, Helpdesk) |
| Security | Standard | High (End-to-end encryption) |
| Compliance | Yes (with many standards) | Yes (GDPR, HIPAA, etc.) |
| Analytics and Reporting | Yes | Yes |
| Mobility Support | Excellent | Excellent |
| Collaboration Tools | Yes (Video, Messaging) | Yes (Video, Messaging) |
| Customer Support | 24/7 | 24/7 |
| Recommended for | Small to large businesses, remote teams | Small to large businesses with a focus on security |
RingCentral
RingCentral provides a unified solution that includes voice, video, team messaging, and customer engagement features. Its cloud-based system allows for easy setup and management, with the ability to scale as a business grows. Notably, RingCentral offers extensive integrations with third-party applications such as Salesforce, Zendesk, and Google Workspace, making it a versatile choice for businesses using a variety of software tools.
8×8
This is another robust cloud-based VoIP provider that offers voice, video, and messaging services. 8×8 stands out with its emphasis on security and compliance, offering end-to-end encryption and compliance with GDPR, HIPAA, and other regulations. It also provides analytics and reporting tools that can help businesses gain insights into their communication patterns and improve customer service.
On-premise PBX – Small business telephone system
On-premise PBX systems are installed at a business’s location and often require more initial investment. They are suitable for businesses that require full control over their communications infrastructure. Here are the expanded details for the key players.
| Feature | Avaya IP Office | Mitel MiVoice Office 250 |
|---|---|---|
| Delivery Model | On-premise PBX | On-premise PBX |
| Initial Cost | Medium to High | Medium to High |
| Scalability | Medium | Medium |
| Integration | Limited compared to VoIP | Limited compared to VoIP |
| Security | Standard | Standard |
| Compliance | Yes (depends on setup) | Yes (depends on setup) |
| Analytics and Reporting | Yes (additional modules) | Yes (additional modules) |
| Mobility Support | Good | Good |
| Collaboration Tools | Yes (requires add-ons) | Yes (requires add-ons) |
| Customer Support | Business hours | Business hours |
| Recommended for | Small to medium businesses wanting on-premise control | Small to medium businesses with a preference for on-premise solutions |
Avaya
Avaya’s range of on-premise PBX systems is particularly robust, with the Avaya IP Office being a flagship product for small to medium-sized businesses. It is designed to support businesses with up to 3,000 users and offers a hybrid model that allows businesses to use both traditional phone services and VoIP services.
Avaya systems are known for their advanced features, such as the ability to integrate with existing IT infrastructure, customisable call routing, multi-site networking, and a range of end-point devices like desk phones and softphones. Their systems are also scalable, allowing for the addition of more users and sophisticated features as a business grows.
Mitel
Mitel offers a variety of on-premise PBX systems suitable for small to medium-sized businesses. The Mitel MiVoice Office 250 is a popular choice, designed to cater to businesses with up to 250 users. It provides tools for enhancing customer service, improving productivity, and supporting mobile workers.
Mitel’s systems come with built-in conferencing, collaboration capabilities, and the ability to support a blended workforce with both in-office and remote workers. Additionally, Mitel emphasizes ease of management and cost-effectiveness, making it an accessible option for businesses with limited IT resources.
Hybrid systems – Small business telephone system
Hybrid phone systems combine the benefits of VoIP and on-premise solutions, allowing businesses to transition smoothly without committing entirely to the cloud.
Hybrid phone systems offer a blend of on-premise reliability and cloud flexibility, making them a good option for small businesses that are transitioning to the cloud but want to retain some on-premise control. Here’s a closer look at Cisco and Panasonic, two leading providers of hybrid phone systems.
| Feature | Cisco Hybrid Solutions | Panasonic Hybrid Systems |
|---|---|---|
| Networking Compatibility | Seamless integration with Cisco hardware | Compatible with various networking hardware |
| Transition to Cloud | Smooth, with Cisco’s extensive cloud offerings | Gradual, with flexible cloud integration options |
| Scalability | High, suitable for growing businesses | Moderate, ideal for businesses with steady growth |
| Security | Advanced security features and protocols | Reliable security with industry-standard features |
| Call Routing | Advanced, with intelligent path selection | Basic to advanced options available |
| Conferencing | High-quality video and web conferencing | Audio conferencing with some video capabilities |
| Cost | Higher initial investment, but cost-effective in the long term | Lower initial cost, with a focus on value |
| Best Suited For | Businesses requiring high security and scalability | Small businesses needing ease of use and reliability |
| Support and Maintenance | Comprehensive 24/7 support for businesses | Standard support with a reputation for durability |
| Additional Features | Extensive collaboration tools, analytics, and third-party integrations | Solid basic features with some modern functionalities like mobile integration |
Cisco
Cisco is one of the most prominent names in the networking and communications industry, and their hybrid phone systems are well-suited for small businesses that anticipate growth or have a need for a high level of security and reliability.
Cisco’s hybrid solutions often integrate with their networking hardware, potentially offering a smoother experience for businesses that already use Cisco networking equipment. Features such as advanced call routing, video conferencing, and robust security protocols are standard within Cisco’s systems.
They are designed to scale and offer businesses the flexibility to move to the cloud at their own pace.
Panasonic
Panasonic provides a range of communication systems, including hybrid options that are cost-effective and user-friendly. Their systems are designed for ease of use and reliability, with a strong emphasis on quality audio and build.
Panasonic phone systems typically support both IP and traditional analog lines, which can be particularly useful for small businesses that aren’t ready to transition entirely to VoIP. Features like wireless handset support, voicemail to email, and mobile integration are some of the benefits of Panasonic’s hybrid systems.
They are a great fit for small businesses looking for a straightforward, reliable system with a reputable history in electronics.
Virtual phone systems – Small business telephone system
Virtual phone systems are perfect for small businesses with remote teams or those that require a professional front without the need for physical hardware.
Virtual phone systems are an excellent choice for small businesses that require flexibility and minimal hardware investment. These systems operate over the internet and can often be used in conjunction with existing mobile and landline services. Grasshopper and Google Voice are two prominent providers in this space. Here’s a deeper look at what each offers:
| Feature | Grasshopper | Google Voice |
|---|---|---|
| Cost | Paid subscriptions with various tiers | Free for personal use; paid for business |
| Setup | Easy, no new hardware needed | Very easy, integrated with Google account |
| Number Selection | Local, toll-free, and vanity numbers available | Limited to available Google Voice numbers |
| Extensions | Unlimited extensions and call handling | Limited extension functionality |
| Voicemail Transcription | Yes | Yes |
| Integration | Limited to phone services | Seamless with Google Workspace |
| Mobile App | Yes, for iOS and Android | Yes, for iOS and Android |
| International Calling | Available at additional cost | Available, rates vary by country |
| Customer Support | 24/7 phone support and extensive online resources | Primarily online support with extensive help articles |
| Additional Features | Virtual receptionist, business texting, call forwarding | Integration with Google’s services, voicemail to email, call screening |
Grasshopper
Grasshopper is tailored towards small businesses and entrepreneurs. It’s designed to work on top of your existing landline or mobile service, which means there’s no need for additional hardware or an extensive setup process.
Key features include a virtual receptionist, voicemail transcription, and the ability to set up department and employee extensions easily. Grasshopper also allows users to choose a local, toll-free, or vanity number to best suit their business needs.
It’s particularly beneficial for businesses without a physical office, those that operate remotely, or for individuals who need to maintain a professional image while on the move.
Google Voice
Google Voice is a free virtual phone service provided by Google, which offers a basic set of features suitable for very small businesses or startups. It allows for calls, text messages, and voicemail along with integration into Google’s suite of applications like Gmail and Google Calendar. Its most notable advantage is cost (it’s free for personal use, with a business version available at a cost), and it’s incredibly easy to set up.
Google Voice provides a web interface and mobile app, making it highly accessible from anywhere. However, it’s more limited in terms of business features compared to other dedicated virtual phone systems.
Key systems – Small business telephone system
Key systems are traditional phone systems suitable for small businesses with straightforward needs and limited expansion plans.
Key systems are a traditional telephony solution ideal for small businesses with straightforward communication needs and a smaller number of phone lines. These systems are typically simpler than PBX systems and more suited to businesses that require a basic setup with fewer advanced features. For UK small businesses, BT (British Telecom) is a major provider of key systems. Here’s a closer look at BT’s offerings:
| Feature | BT Versatility |
|---|---|
| Cost | Lower upfront investment compared to PBX systems |
| Setup | Relatively easy installation with minimal programming required |
| Scalability | Limited scalability; suitable for small businesses |
| Extensions | Supports a limited number of extensions |
| Voicemail | Basic voicemail functionality included |
| Line Support | Supports both digital and analogue lines |
| Advanced Features | Limited advanced features; focuses on core telephony needs |
| Maintenance | Traditional maintenance required, with support from BT |
| Best Suited For | Small businesses with basic call handling needs and low to moderate call volumes |
| Additional Features | Call transfer, conferencing, caller ID, hands-free operation |
BT Versatility
BT Versatility is a key system designed for the small business market in the UK. It is known for its reliability and ease of use, offering basic features that cater to businesses with simple call handling requirements.
The system is scalable in a limited way, allowing a business to add more handsets and lines as it grows, up to a certain point.
Key features include voicemail, call transfer, conferencing, and support for both digital and analogue lines. BT Versatility can be a cost-effective solution for small businesses that need a functional system without the complexity and cost of a full PBX or VoIP system.
Cloud-based systems – Small business telephone system
Cloud-based systems are managed off-site and offer the flexibility to scale up or down as needed.
Cloud-based phone systems are particularly advantageous for small businesses due to their flexibility, scalability, and the minimal need for physical infrastructure. They allow businesses to manage their communications virtually, which can be a significant benefit for companies that do not want the overhead of managing phone system hardware. Let’s explore two notable cloud-based systems, Vonage and Telavox.
Vonage
Vonage Business Communications is a powerful cloud-hosted VoIP phone system that is highly regarded for its robust set of features tailored to small and medium-sized businesses. Vonage’s platform offers a wide range of capabilities including voice, SMS, team messaging, video conferencing, and fax—all integrated into one system.
It also boasts a comprehensive suite of add-ons for CRM and productivity tool integrations. Furthermore, Vonage provides a mobile app that allows employees to use their business phone system from anywhere, promoting a flexible and remote working environment.
Telavox
Telavox is a cloud-based PBX solution offering a streamlined approach to business communication. It distinguishes itself with a user-friendly interface and a flat-rate pricing model, which includes calls, messaging, and video conferencing without the need for complex pricing tiers.
Telavox also emphasizes its advanced collaboration tools and the ability for users to manage their own features, such as call forwarding and contact information, without IT assistance. Like Vonage, Telavox offers a mobile app, which ensures employees can stay connected even when they’re out of the office.
| Feature | Vonage Business Communications | Telavox |
|---|---|---|
| Cost | Variable based on features and number of users | Flat-rate pricing model |
| Setup | Easy, with guided setup and customer support | User-friendly with easy DIY setup |
| Scalability | Highly scalable with business growth | Easily scalable with flat-rate pricing |
| Integration | Extensive, with many CRM and productivity tools | Limited integrations but includes essential tools |
| Mobility | Full-featured mobile app for iOS and Android | Intuitive mobile app for iOS and Android |
| Collaboration Tools | Includes team messaging and video conferencing | Advanced collaboration tools with user-friendly controls |
| Customer Support | 24/7 support and extensive online resources | Business hours support with comprehensive guides |
| Advanced Features | Virtual receptionist, call recording, analytics | Presence information, personal voicemail, call recording |
| International Calling | Available, rates vary by country | Available, included in the flat-rate for certain regions |
| Best Suited For | Businesses looking for a robust feature set and custom integrations | Businesses that prefer straightforward pricing and easy self-management |
Unified communications systems – Small business telephone system
Unified communications systems bring together phone calls, video conferencing, instant messaging, and email into one cohesive platform.
Unified Communications (UC) systems consolidate various communication methods within a business into a single, integrated solution. This can include voice, video conferencing, instant messaging, email, and other forms of communication. For small businesses, this integration can significantly enhance collaboration and productivity. Two key players in the UC market are Microsoft Teams Phone and Zoom Phone.
| Feature | Microsoft Teams Phone | Zoom Phone |
|---|---|---|
| Integration with Office Apps | Seamless with Microsoft 365 apps | Limited direct integrations |
| Video Conferencing | High-quality, integrated with Teams | High-quality, Zoom’s core offering |
| Cost | Variable based on Microsoft 365 subscription | Variable based on licensing tiers |
| Setup | Relatively easy for existing Microsoft 365 users | Straightforward setup process |
| Scalability | Highly scalable with enterprise needs | Highly scalable across different regions |
| User Experience | Unified experience across chat, calls, and meetings | Simple and user-friendly interface |
| Phone System Features | Comprehensive, including call park, voicemail transcription, etc. | Robust features with some advanced options |
| Mobility | Teams app for mobile devices | Zoom app for mobile devices |
| Customer Support | 24/7 support depending on the plan | 24/7 support depending on the plan |
| Best Suited For | Businesses already invested in the Microsoft ecosystem | Businesses looking for a strong video-first communication platform |
| Additional Features | Direct routing, auto attendants, call queues | BYOC options, admin portal for call management |
Microsoft Teams Phone
Microsoft Teams Phone is an add-on to Microsoft Teams that turns it into a full business telephone system. It’s integrated within the Microsoft 365 ecosystem, which many businesses already use for email, document management, and more.
This UC solution offers a seamless transition between chat, video calls, and traditional phone calls, all within the same application. Advanced features include voicemail transcription, call queuing, auto attendants, and direct routing options that allow you to connect Microsoft Teams to your existing telecom provider.
Zoom Phone
Zoom Phone extends the popular video conferencing platform with cloud phone capabilities. It offers enterprise-class features like auto attendants, call recording, and voicemail transcription, alongside the video and messaging services Zoom is known for. It’s designed to work globally, with a single app for all communications, providing a unified experience for users.
Zoom Phone also allows for easy scalability and supports bring-your-own-carrier (BYOC) options for businesses that want to maintain their current phone service provider.
SIP trunking – Small business telephone system
Session Initiation Protocol (SIP) trunking is used with an on-premise PBX to allow businesses to make calls over the internet.
Session Initiation Protocol (SIP) trunking is a method of sending voice and other unified communications services over the internet. It works with an on-premise or hosted PBX to enable VoIP calling. For UK small businesses looking to adopt SIP trunking, two prominent providers are Gamma and BT.
| Feature | Gamma SIP Trunks | BT SIP Trunk UK |
|---|---|---|
| Compatibility | Compatible with most PBX systems | Optimised for BT phone systems |
| Cost | Competitive pricing with a focus on value | Pricing varies based on business needs |
| Setup | Designed for easy implementation | Straightforward setup with BT systems |
| Scalability | Highly scalable with instant provisioning | Scalable with flexibility for business growth |
| Call Handling Features | Advanced features including call forwarding and barring | Standard call handling with additional features available |
| Call Volume Management | Suitable for high call volumes | Adaptable to seasonal changes in call volume |
| Security and Fraud Protection | Robust security measures with fraud protection | Standard security with network-level protection |
| Quality of Service | High-quality voice with reliability | High-quality calls with BT’s network |
| Customer Support | Comprehensive support and dedicated account management | 24/7 customer support and assistance |
| Best Suited For | Businesses looking for reliable and flexible SIP trunking | Businesses already using BT’s infrastructure and services |
| Additional Features | Business continuity solutions, flexible number management | Integration with BT Cloud Voice and other BT services |
Gamma
Gamma is a leading supplier of voice, data, and mobile products in the UK. They offer SIP trunking as part of their comprehensive suite of services for businesses of all sizes. Gamma’s SIP trunks work with most PBX systems to provide a flexible and cost-effective telephony solution.
Their services are particularly noted for reliability and quality of service, with a strong emphasis on business continuity. Gamma SIP Trunks come with a range of call handling features and are designed to handle concurrent calls, making them suitable for businesses with high call volumes. They also offer fraud protection and call management capabilities.
BT
British Telecom (BT) is one of the largest telecommunications services companies in the world and offers a wide range of products, including SIP trunking services. BT’s SIP Trunk UK is designed to work seamlessly with existing BT business phone systems, providing a transition pathway from traditional ISDN services to VoIP.
BT SIP Trunking is known for its scalability, allowing businesses to add lines or take them away easily, which can be particularly useful for handling seasonal fluctuations in call volume. BT also offers direct connectivity to the PSTN in the UK for optimal call quality.
Product Comparison Table for SIP Trunking Providers:
Small office home office (SOHO) systems
SOHO systems are designed for very small businesses, providing basic functions at an affordable price.
Small Office/Home Office (SOHO) systems are designed to meet the needs of very small businesses or home offices that require basic telecommunication capabilities without the complexity and cost of larger-scale systems. Let’s look at two products that cater to this market segment: the Panasonic KX-TGP600 and the Gigaset telephone systems.
| Feature | Panasonic KX-TGP600 | Gigaset Telephone Systems |
|---|---|---|
| Technology | SIP DECT | DECT and VoIP options available |
| Capacity | Up to 8 handsets and 8 simultaneous calls | Depends on the model; some support multiple handsets and lines |
| Ease of Setup | Plug and play, easy to configure | User-friendly setup |
| Sound Quality | Noise reduction function for clear audio | HD voice for enhanced sound clarity |
| Scalability | Good; easy to add handsets | Varies; some models are more expandable than others |
| Energy Efficiency | Eco mode available | Eco mode for energy saving |
| Phonebook | Up to 500 entries | Varies by model |
| Additional Features | Wide range of compatible DECT handsets, caller ID | Answering machine, Bluetooth, and contact syncing on select models |
| Best Suited For | Small offices that need wireless flexibility | SOHO users requiring a straightforward, reliable phone system |
| Support | Standard Panasonic warranty and support | Manufacturer’s warranty, with support lines for assistance |
Panasonic KX-TGP600
The Panasonic KX-TGP600 is a SIP DECT system that combines the benefits of modern VoIP technology with the need for mobility within the office environment. It’s an ideal solution for small offices that require multiple handsets without the need for extensive wiring.
The system can support up to eight DECT handsets and allows for eight simultaneous calls, making it very scalable for growing SOHO needs. Features include a noise reduction function, a phonebook for up to 500 entries, and compatibility with a range of Panasonic DECT handsets.
It’s designed to offer quality and reliability with the flexibility that small businesses need.
Gigaset Telephone Systems
Gigaset offers a variety of cordless phones that are well-suited for SOHO environments. Their systems are known for their ease of use, clarity of sound, and robust build quality. Many Gigaset models come with features like HD voice, eco mode for energy saving, and direct call functions.
Some systems also support VoIP and can handle multiple lines and handsets, which provides flexibility for businesses to expand. Additionally, Gigaset systems can include integrated answering machines, contact-syncing capabilities, and long battery life.
Business mobile phones – Small business telephone system
For businesses on the move, a dedicated business mobile phone plan can keep you connected no matter where you are.
Business mobile phones are essential for modern small businesses, especially those with employees who are frequently on the move. They allow for seamless communication, both internally and with clients, no matter the location. Two major network providers offering business mobile phone plans in the UK are Vodafone and EE.
| Feature | Vodafone Business Plans | EE Business Plans |
|---|---|---|
| Data Allowance | Plans with substantial data allowances, shared data options | Large data plans, shared data bundles available |
| Calls and Texts | Unlimited calls and texts standard on many plans | Unlimited minutes and texts on all plans |
| International Roaming | Inclusive roaming in Europe, options for worldwide roaming | Roaming options available, including some international coverage |
| Network Coverage | Extensive UK coverage, strong presence in Europe | Widest UK coverage, known for fast data speeds |
| Business Support | Dedicated business support, account managers | Dedicated customer service team for businesses |
| Additional Services | Device insurance, cybersecurity solutions | Early upgrade options, device protection plans |
| Contract Flexibility | Flexible plans with customisable options | Flexibility with contract terms and add-ons |
| Best Suited For | Businesses looking for international flexibility and additional services | Businesses needing fast data speeds and extensive UK coverage |
| Extra Perks | Discounts on additional lines, business apps | Deals on tech and accessories, 5G at no extra cost |
Vodafone
Vodafone offers a range of business mobile phone plans, which can be customised to fit the needs of small businesses. Their plans often include features such as unlimited calls and texts, substantial data allowances, and the ability to use your phone in Europe (and often further afield) at no extra cost, which is beneficial for businesses with international dealings. Vodafone also provides dedicated business support and additional services like device insurance and cybersecurity for mobile devices.
EE
EE is renowned for its extensive network coverage and fast data speeds in the UK. They offer a variety of business plans that include shared data bundles, which can be a cost-effective solution for small businesses. Additional perks often include unlimited minutes and texts, and some plans come with international roaming options. EE also has a range of business-specific features, such as the option to upgrade devices earlier and dedicated business customer service.
Specialist industry systems – Small business telephone system
Certain industries have unique requirements, and there are phone systems designed to meet these specific needs.
Specialist industry phone systems are tailored to meet the unique communication needs of specific sectors, offering features and functionalities that support the day-to-day operations of businesses within those industries. Let’s consider two examples: ProntoForms for the healthcare industry and Jive Communications for the hospitality sector.
| Feature | ProntoForms for Healthcare | Jive Communications for Hospitality |
|---|---|---|
| Industry Customization | High, with healthcare-specific functionalities | High, tailored to hospitality needs |
| Compliance | HIPAA compliant for secure data handling | Adheres to industry communication standards |
| Data Management | Real-time data capture and submission | Integration with property management systems |
| Mobile Integration | Fully integrated with mobile devices for field use | Mobile app for management and staff communication |
| Scalability | Highly scalable for teams of all sizes | Scalable to the size of the hospitality business |
| Deployment | Cloud-based platform for ease of access | Cloud-based VoIP system for easy setup |
| Customizable Forms/Features | Customizable mobile forms for various healthcare processes | Customizable call routing and management features |
| Support | Dedicated support for healthcare clients | 24/7 support tailored to hospitality operations |
| Best Suited For | Healthcare organizations requiring mobile data solutions | Hospitality businesses needing efficient communication management |
| Additional Features | Integration with existing healthcare systems, analytics | VoIP features like voicemail, call forwarding, and conferencing |
ProntoForms
ProntoForms offers a mobile workflow solution that is well-suited for the healthcare industry. While not a phone system in the traditional sense, it allows healthcare professionals to collect and access data securely on mobile devices, which is crucial for patient care and mobile healthcare services.
The platform ensures compliance with industry standards such as HIPAA, ensuring that sensitive patient data is handled securely. Features include customisable mobile forms, the ability to capture and submit data in real-time, and integration with existing healthcare systems to streamline processes.
Jive Communications
Now part of GoToConnect, Jive Communications provides a VoIP phone system that is particularly beneficial for the hospitality industry. It offers features like automated attendants to efficiently route calls, the ability to manage calls during peak times effectively, and integration with property management systems (PMS).
This integration can enhance guest services by enabling features such as express check-in/check-out, wake-up calls, and billing integration for guest phone usage.
Small business telephone systems – Closing words
A UK small business has a plethora of telephone systems options to choose from. Whether you prefer the advanced features of a VoIP system, the reliability of an on-premise PBX, or the simplicity of a SOHO system, there is a solution to meet your business’s unique needs.
Consider your current and future communication requirements, budget, and IT infrastructure when making your decision to ensure you select the most suitable phone system for your business.