HomeBusiness telephone systems11 best telephone systems for UK small business

11 best telephone systems for UK small business

In the fast-paced UK business landscape, small businesses must equip themselves with robust communication tools to thrive. Reliable small business telephone systems not only enhances customer service but also streamlines internal operations.

With numerous options available, selecting the right one can be a daunting task. Here’s a comprehensive guide to the 11 best phone systems tailored for small businesses in the UK.

11 types of small business telephone systems compared

System TypeKey Providers/ProductsBest Suited ForKey FeaturesScalabilitySetupSupport
VoIP solutionsRingCentral, 8×8Businesses needing advanced features and integrationAdvanced call handling, CRM integration, flexibilityHighEasy, primarily software-based24/7 online and phone support
On-premise PBXAvaya, MitelBusinesses preferring on-site control and customizationCustomizable, reliable, supports complex setupsModerate to HighComplex, hardware installationBusiness hours, extensive for setup
Hybrid systemsCisco, PanasonicBusinesses transitioning to cloud but wanting some hardware controlBalance of on-premise reliability and cloud flexibilityModerate to HighModerate complexityVaries by provider
Virtual phone systemsGrasshopper, Google VoiceSmall businesses and remote teamsCall forwarding, voicemail transcription, works with existing phonesModerateVery easy, no hardware neededOnline resources and support
Key systemsBT VersatilitySmall businesses with straightforward communication needsSimple setup, essential telephony featuresLowEasy, some hardware neededStandard support from BT
Cloud-based systemsVonage, TelavoxBusinesses desiring flexibility and minimal on-site infrastructureEasily scalable, integrates with cloud servicesHighEasy, primarily software-based24/7 support depending on provider
Unified communicationsMicrosoft Teams Phone, Zoom PhoneBusinesses looking for integrated communication solutionsChat, calls, video in one platform, integration with productivity toolsHighEasy for existing platform users24/7 support depending on provider
SIP trunkingGamma, BTBusinesses with existing PBX looking to switch to VoIPUses internet for calls, compatible with PBX systemsHighModerate, setup with existing PBX24/7 online and phone support
SOHO systemsPanasonic KX-TGP600, GigasetVery small offices or home officesBasic features, DECT and VoIP options, wireless handsetsLow to ModerateEasy, minimal hardware neededStandard manufacturer’s warranty
Business mobile phonesVodafone, EEBusinesses with mobile workforce or high travel demandsCall and text bundles, data plans, roaming optionsHigh with plan adjustmentsEasy, provider handled24/7 customer support
Specialist industry systemsProntoForms, Jive CommunicationsHealthcare and hospitality sectorsIndustry-specific features, compliance with regulations, integration with industry softwareHigh, tailored to industryVaries by industry and systemDedicated support for industry

VoIP solutions – Small business telephone system

Voice over Internet Protocol (VoIP) systems have become increasingly popular due to their affordability and scalability. They offer features such as virtual assistants, call forwarding, and integration with CRM systems. VoIP providers offer a range of features that are especially beneficial for a small business looking for cost-effectiveness and scalability in telephone systems. Here’s a more detailed look at the key players in this space.

FeatureRingCentral Office8×8 X Series
Delivery ModelCloud-based (VoIP)Cloud-based (VoIP)
Initial CostLowLow
IntegrationExtensive (CRM, Helpdesk)Extensive (CRM, Helpdesk)
SecurityStandardHigh (End-to-end encryption)
ComplianceYes (with many standards)Yes (GDPR, HIPAA, etc.)
Analytics and ReportingYesYes
Mobility SupportExcellentExcellent
Collaboration ToolsYes (Video, Messaging)Yes (Video, Messaging)
Customer Support24/724/7
Recommended forSmall to large businesses, remote teamsSmall to large businesses with a focus on security


RingCentral provides a unified solution that includes voice, video, team messaging, and customer engagement features. Its cloud-based system allows for easy setup and management, with the ability to scale as a business grows. Notably, RingCentral offers extensive integrations with third-party applications such as Salesforce, Zendesk, and Google Workspace, making it a versatile choice for businesses using a variety of software tools.


This is another robust cloud-based VoIP provider that offers voice, video, and messaging services. 8×8 stands out with its emphasis on security and compliance, offering end-to-end encryption and compliance with GDPR, HIPAA, and other regulations. It also provides analytics and reporting tools that can help businesses gain insights into their communication patterns and improve customer service.

On-premise PBX – Small business telephone system

On-premise PBX systems are installed at a business’s location and often require more initial investment. They are suitable for businesses that require full control over their communications infrastructure. Here are the expanded details for the key players.

FeatureAvaya IP OfficeMitel MiVoice Office 250
Delivery ModelOn-premise PBXOn-premise PBX
Initial CostMedium to HighMedium to High
IntegrationLimited compared to VoIPLimited compared to VoIP
ComplianceYes (depends on setup)Yes (depends on setup)
Analytics and ReportingYes (additional modules)Yes (additional modules)
Mobility SupportGoodGood
Collaboration ToolsYes (requires add-ons)Yes (requires add-ons)
Customer SupportBusiness hoursBusiness hours
Recommended forSmall to medium businesses wanting on-premise controlSmall to medium businesses with a preference for on-premise solutions


Avaya’s range of on-premise PBX systems is particularly robust, with the Avaya IP Office being a flagship product for small to medium-sized businesses. It is designed to support businesses with up to 3,000 users and offers a hybrid model that allows businesses to use both traditional phone services and VoIP services.

Avaya systems are known for their advanced features, such as the ability to integrate with existing IT infrastructure, customisable call routing, multi-site networking, and a range of end-point devices like desk phones and softphones. Their systems are also scalable, allowing for the addition of more users and sophisticated features as a business grows.


Mitel offers a variety of on-premise PBX systems suitable for small to medium-sized businesses. The Mitel MiVoice Office 250 is a popular choice, designed to cater to businesses with up to 250 users. It provides tools for enhancing customer service, improving productivity, and supporting mobile workers.

Mitel’s systems come with built-in conferencing, collaboration capabilities, and the ability to support a blended workforce with both in-office and remote workers. Additionally, Mitel emphasizes ease of management and cost-effectiveness, making it an accessible option for businesses with limited IT resources.

Hybrid systems – Small business telephone system

Hybrid phone systems combine the benefits of VoIP and on-premise solutions, allowing businesses to transition smoothly without committing entirely to the cloud.

Hybrid phone systems offer a blend of on-premise reliability and cloud flexibility, making them a good option for small businesses that are transitioning to the cloud but want to retain some on-premise control. Here’s a closer look at Cisco and Panasonic, two leading providers of hybrid phone systems.

FeatureCisco Hybrid SolutionsPanasonic Hybrid Systems
Networking CompatibilitySeamless integration with Cisco hardwareCompatible with various networking hardware
Transition to CloudSmooth, with Cisco’s extensive cloud offeringsGradual, with flexible cloud integration options
ScalabilityHigh, suitable for growing businessesModerate, ideal for businesses with steady growth
SecurityAdvanced security features and protocolsReliable security with industry-standard features
Call RoutingAdvanced, with intelligent path selectionBasic to advanced options available
ConferencingHigh-quality video and web conferencingAudio conferencing with some video capabilities
CostHigher initial investment, but cost-effective in the long termLower initial cost, with a focus on value
Best Suited ForBusinesses requiring high security and scalabilitySmall businesses needing ease of use and reliability
Support and MaintenanceComprehensive 24/7 support for businessesStandard support with a reputation for durability
Additional FeaturesExtensive collaboration tools, analytics, and third-party integrationsSolid basic features with some modern functionalities like mobile integration


Cisco is one of the most prominent names in the networking and communications industry, and their hybrid phone systems are well-suited for small businesses that anticipate growth or have a need for a high level of security and reliability.

Cisco’s hybrid solutions often integrate with their networking hardware, potentially offering a smoother experience for businesses that already use Cisco networking equipment. Features such as advanced call routing, video conferencing, and robust security protocols are standard within Cisco’s systems.

They are designed to scale and offer businesses the flexibility to move to the cloud at their own pace.


Panasonic provides a range of communication systems, including hybrid options that are cost-effective and user-friendly. Their systems are designed for ease of use and reliability, with a strong emphasis on quality audio and build.

Panasonic phone systems typically support both IP and traditional analog lines, which can be particularly useful for small businesses that aren’t ready to transition entirely to VoIP. Features like wireless handset support, voicemail to email, and mobile integration are some of the benefits of Panasonic’s hybrid systems.

They are a great fit for small businesses looking for a straightforward, reliable system with a reputable history in electronics.

Virtual phone systems – Small business telephone system

Virtual phone systems are perfect for small businesses with remote teams or those that require a professional front without the need for physical hardware.

Virtual phone systems are an excellent choice for small businesses that require flexibility and minimal hardware investment. These systems operate over the internet and can often be used in conjunction with existing mobile and landline services. Grasshopper and Google Voice are two prominent providers in this space. Here’s a deeper look at what each offers:

FeatureGrasshopperGoogle Voice
CostPaid subscriptions with various tiersFree for personal use; paid for business
SetupEasy, no new hardware neededVery easy, integrated with Google account
Number SelectionLocal, toll-free, and vanity numbers availableLimited to available Google Voice numbers
ExtensionsUnlimited extensions and call handlingLimited extension functionality
Voicemail TranscriptionYesYes
IntegrationLimited to phone servicesSeamless with Google Workspace
Mobile AppYes, for iOS and AndroidYes, for iOS and Android
International CallingAvailable at additional costAvailable, rates vary by country
Customer Support24/7 phone support and extensive online resourcesPrimarily online support with extensive help articles
Additional FeaturesVirtual receptionist, business texting, call forwardingIntegration with Google’s services, voicemail to email, call screening


Grasshopper is tailored towards small businesses and entrepreneurs. It’s designed to work on top of your existing landline or mobile service, which means there’s no need for additional hardware or an extensive setup process.

Key features include a virtual receptionist, voicemail transcription, and the ability to set up department and employee extensions easily. Grasshopper also allows users to choose a local, toll-free, or vanity number to best suit their business needs.

It’s particularly beneficial for businesses without a physical office, those that operate remotely, or for individuals who need to maintain a professional image while on the move.

Google Voice

Google Voice is a free virtual phone service provided by Google, which offers a basic set of features suitable for very small businesses or startups. It allows for calls, text messages, and voicemail along with integration into Google’s suite of applications like Gmail and Google Calendar. Its most notable advantage is cost (it’s free for personal use, with a business version available at a cost), and it’s incredibly easy to set up.

Google Voice provides a web interface and mobile app, making it highly accessible from anywhere. However, it’s more limited in terms of business features compared to other dedicated virtual phone systems.

Key systems – Small business telephone system

Key systems are traditional phone systems suitable for small businesses with straightforward needs and limited expansion plans.

Key systems are a traditional telephony solution ideal for small businesses with straightforward communication needs and a smaller number of phone lines. These systems are typically simpler than PBX systems and more suited to businesses that require a basic setup with fewer advanced features. For UK small businesses, BT (British Telecom) is a major provider of key systems. Here’s a closer look at BT’s offerings:

FeatureBT Versatility
CostLower upfront investment compared to PBX systems
SetupRelatively easy installation with minimal programming required
ScalabilityLimited scalability; suitable for small businesses
ExtensionsSupports a limited number of extensions
VoicemailBasic voicemail functionality included
Line SupportSupports both digital and analogue lines
Advanced FeaturesLimited advanced features; focuses on core telephony needs
MaintenanceTraditional maintenance required, with support from BT
Best Suited ForSmall businesses with basic call handling needs and low to moderate call volumes
Additional FeaturesCall transfer, conferencing, caller ID, hands-free operation

BT Versatility

BT Versatility is a key system designed for the small business market in the UK. It is known for its reliability and ease of use, offering basic features that cater to businesses with simple call handling requirements.

The system is scalable in a limited way, allowing a business to add more handsets and lines as it grows, up to a certain point.

Key features include voicemail, call transfer, conferencing, and support for both digital and analogue lines. BT Versatility can be a cost-effective solution for small businesses that need a functional system without the complexity and cost of a full PBX or VoIP system.

Cloud-based systems – Small business telephone system

Cloud-based systems are managed off-site and offer the flexibility to scale up or down as needed.

Cloud-based phone systems are particularly advantageous for small businesses due to their flexibility, scalability, and the minimal need for physical infrastructure. They allow businesses to manage their communications virtually, which can be a significant benefit for companies that do not want the overhead of managing phone system hardware. Let’s explore two notable cloud-based systems, Vonage and Telavox.


Vonage Business Communications is a powerful cloud-hosted VoIP phone system that is highly regarded for its robust set of features tailored to small and medium-sized businesses. Vonage’s platform offers a wide range of capabilities including voice, SMS, team messaging, video conferencing, and fax—all integrated into one system.

It also boasts a comprehensive suite of add-ons for CRM and productivity tool integrations. Furthermore, Vonage provides a mobile app that allows employees to use their business phone system from anywhere, promoting a flexible and remote working environment.


Telavox is a cloud-based PBX solution offering a streamlined approach to business communication. It distinguishes itself with a user-friendly interface and a flat-rate pricing model, which includes calls, messaging, and video conferencing without the need for complex pricing tiers.

Telavox also emphasizes its advanced collaboration tools and the ability for users to manage their own features, such as call forwarding and contact information, without IT assistance. Like Vonage, Telavox offers a mobile app, which ensures employees can stay connected even when they’re out of the office.

FeatureVonage Business CommunicationsTelavox
CostVariable based on features and number of usersFlat-rate pricing model
SetupEasy, with guided setup and customer supportUser-friendly with easy DIY setup
ScalabilityHighly scalable with business growthEasily scalable with flat-rate pricing
IntegrationExtensive, with many CRM and productivity toolsLimited integrations but includes essential tools
MobilityFull-featured mobile app for iOS and AndroidIntuitive mobile app for iOS and Android
Collaboration ToolsIncludes team messaging and video conferencingAdvanced collaboration tools with user-friendly controls
Customer Support24/7 support and extensive online resourcesBusiness hours support with comprehensive guides
Advanced FeaturesVirtual receptionist, call recording, analyticsPresence information, personal voicemail, call recording
International CallingAvailable, rates vary by countryAvailable, included in the flat-rate for certain regions
Best Suited ForBusinesses looking for a robust feature set and custom integrationsBusinesses that prefer straightforward pricing and easy self-management

Unified communications systems – Small business telephone system

Unified communications systems bring together phone calls, video conferencing, instant messaging, and email into one cohesive platform.

Unified Communications (UC) systems consolidate various communication methods within a business into a single, integrated solution. This can include voice, video conferencing, instant messaging, email, and other forms of communication. For small businesses, this integration can significantly enhance collaboration and productivity. Two key players in the UC market are Microsoft Teams Phone and Zoom Phone.

FeatureMicrosoft Teams PhoneZoom Phone
Integration with Office AppsSeamless with Microsoft 365 appsLimited direct integrations
Video ConferencingHigh-quality, integrated with TeamsHigh-quality, Zoom’s core offering
CostVariable based on Microsoft 365 subscriptionVariable based on licensing tiers
SetupRelatively easy for existing Microsoft 365 usersStraightforward setup process
ScalabilityHighly scalable with enterprise needsHighly scalable across different regions
User ExperienceUnified experience across chat, calls, and meetingsSimple and user-friendly interface
Phone System FeaturesComprehensive, including call park, voicemail transcription, etc.Robust features with some advanced options
MobilityTeams app for mobile devicesZoom app for mobile devices
Customer Support24/7 support depending on the plan24/7 support depending on the plan
Best Suited ForBusinesses already invested in the Microsoft ecosystemBusinesses looking for a strong video-first communication platform
Additional FeaturesDirect routing, auto attendants, call queuesBYOC options, admin portal for call management

Microsoft Teams Phone

Microsoft Teams Phone is an add-on to Microsoft Teams that turns it into a full business telephone system. It’s integrated within the Microsoft 365 ecosystem, which many businesses already use for email, document management, and more.

This UC solution offers a seamless transition between chat, video calls, and traditional phone calls, all within the same application. Advanced features include voicemail transcription, call queuing, auto attendants, and direct routing options that allow you to connect Microsoft Teams to your existing telecom provider.

Zoom Phone

Zoom Phone extends the popular video conferencing platform with cloud phone capabilities. It offers enterprise-class features like auto attendants, call recording, and voicemail transcription, alongside the video and messaging services Zoom is known for. It’s designed to work globally, with a single app for all communications, providing a unified experience for users.

Zoom Phone also allows for easy scalability and supports bring-your-own-carrier (BYOC) options for businesses that want to maintain their current phone service provider.

SIP trunking – Small business telephone system

Session Initiation Protocol (SIP) trunking is used with an on-premise PBX to allow businesses to make calls over the internet.

Session Initiation Protocol (SIP) trunking is a method of sending voice and other unified communications services over the internet. It works with an on-premise or hosted PBX to enable VoIP calling. For UK small businesses looking to adopt SIP trunking, two prominent providers are Gamma and BT.

FeatureGamma SIP TrunksBT SIP Trunk UK
CompatibilityCompatible with most PBX systemsOptimised for BT phone systems
CostCompetitive pricing with a focus on valuePricing varies based on business needs
SetupDesigned for easy implementationStraightforward setup with BT systems
ScalabilityHighly scalable with instant provisioningScalable with flexibility for business growth
Call Handling FeaturesAdvanced features including call forwarding and barringStandard call handling with additional features available
Call Volume ManagementSuitable for high call volumesAdaptable to seasonal changes in call volume
Security and Fraud ProtectionRobust security measures with fraud protectionStandard security with network-level protection
Quality of ServiceHigh-quality voice with reliabilityHigh-quality calls with BT’s network
Customer SupportComprehensive support and dedicated account management24/7 customer support and assistance
Best Suited ForBusinesses looking for reliable and flexible SIP trunkingBusinesses already using BT’s infrastructure and services
Additional FeaturesBusiness continuity solutions, flexible number managementIntegration with BT Cloud Voice and other BT services


Gamma is a leading supplier of voice, data, and mobile products in the UK. They offer SIP trunking as part of their comprehensive suite of services for businesses of all sizes. Gamma’s SIP trunks work with most PBX systems to provide a flexible and cost-effective telephony solution.

Their services are particularly noted for reliability and quality of service, with a strong emphasis on business continuity. Gamma SIP Trunks come with a range of call handling features and are designed to handle concurrent calls, making them suitable for businesses with high call volumes. They also offer fraud protection and call management capabilities.


British Telecom (BT) is one of the largest telecommunications services companies in the world and offers a wide range of products, including SIP trunking services. BT’s SIP Trunk UK is designed to work seamlessly with existing BT business phone systems, providing a transition pathway from traditional ISDN services to VoIP.

BT SIP Trunking is known for its scalability, allowing businesses to add lines or take them away easily, which can be particularly useful for handling seasonal fluctuations in call volume. BT also offers direct connectivity to the PSTN in the UK for optimal call quality.

Product Comparison Table for SIP Trunking Providers:

Small office home office (SOHO) systems

SOHO systems are designed for very small businesses, providing basic functions at an affordable price.

Small Office/Home Office (SOHO) systems are designed to meet the needs of very small businesses or home offices that require basic telecommunication capabilities without the complexity and cost of larger-scale systems. Let’s look at two products that cater to this market segment: the Panasonic KX-TGP600 and the Gigaset telephone systems.

FeaturePanasonic KX-TGP600Gigaset Telephone Systems
TechnologySIP DECTDECT and VoIP options available
CapacityUp to 8 handsets and 8 simultaneous callsDepends on the model; some support multiple handsets and lines
Ease of SetupPlug and play, easy to configureUser-friendly setup
Sound QualityNoise reduction function for clear audioHD voice for enhanced sound clarity
ScalabilityGood; easy to add handsetsVaries; some models are more expandable than others
Energy EfficiencyEco mode availableEco mode for energy saving
PhonebookUp to 500 entriesVaries by model
Additional FeaturesWide range of compatible DECT handsets, caller IDAnswering machine, Bluetooth, and contact syncing on select models
Best Suited ForSmall offices that need wireless flexibilitySOHO users requiring a straightforward, reliable phone system
SupportStandard Panasonic warranty and supportManufacturer’s warranty, with support lines for assistance

Panasonic KX-TGP600

The Panasonic KX-TGP600 is a SIP DECT system that combines the benefits of modern VoIP technology with the need for mobility within the office environment. It’s an ideal solution for small offices that require multiple handsets without the need for extensive wiring.

The system can support up to eight DECT handsets and allows for eight simultaneous calls, making it very scalable for growing SOHO needs. Features include a noise reduction function, a phonebook for up to 500 entries, and compatibility with a range of Panasonic DECT handsets.

It’s designed to offer quality and reliability with the flexibility that small businesses need.

Gigaset Telephone Systems

Gigaset offers a variety of cordless phones that are well-suited for SOHO environments. Their systems are known for their ease of use, clarity of sound, and robust build quality. Many Gigaset models come with features like HD voice, eco mode for energy saving, and direct call functions.

Some systems also support VoIP and can handle multiple lines and handsets, which provides flexibility for businesses to expand. Additionally, Gigaset systems can include integrated answering machines, contact-syncing capabilities, and long battery life.

Business mobile phones – Small business telephone system

For businesses on the move, a dedicated business mobile phone plan can keep you connected no matter where you are.

Business mobile phones are essential for modern small businesses, especially those with employees who are frequently on the move. They allow for seamless communication, both internally and with clients, no matter the location. Two major network providers offering business mobile phone plans in the UK are Vodafone and EE.

FeatureVodafone Business PlansEE Business Plans
Data AllowancePlans with substantial data allowances, shared data optionsLarge data plans, shared data bundles available
Calls and TextsUnlimited calls and texts standard on many plansUnlimited minutes and texts on all plans
International RoamingInclusive roaming in Europe, options for worldwide roamingRoaming options available, including some international coverage
Network CoverageExtensive UK coverage, strong presence in EuropeWidest UK coverage, known for fast data speeds
Business SupportDedicated business support, account managersDedicated customer service team for businesses
Additional ServicesDevice insurance, cybersecurity solutionsEarly upgrade options, device protection plans
Contract FlexibilityFlexible plans with customisable optionsFlexibility with contract terms and add-ons
Best Suited ForBusinesses looking for international flexibility and additional servicesBusinesses needing fast data speeds and extensive UK coverage
Extra PerksDiscounts on additional lines, business appsDeals on tech and accessories, 5G at no extra cost


Vodafone offers a range of business mobile phone plans, which can be customised to fit the needs of small businesses. Their plans often include features such as unlimited calls and texts, substantial data allowances, and the ability to use your phone in Europe (and often further afield) at no extra cost, which is beneficial for businesses with international dealings. Vodafone also provides dedicated business support and additional services like device insurance and cybersecurity for mobile devices.


EE is renowned for its extensive network coverage and fast data speeds in the UK. They offer a variety of business plans that include shared data bundles, which can be a cost-effective solution for small businesses. Additional perks often include unlimited minutes and texts, and some plans come with international roaming options. EE also has a range of business-specific features, such as the option to upgrade devices earlier and dedicated business customer service.

Specialist industry systems – Small business telephone system

Certain industries have unique requirements, and there are phone systems designed to meet these specific needs.

Specialist industry phone systems are tailored to meet the unique communication needs of specific sectors, offering features and functionalities that support the day-to-day operations of businesses within those industries. Let’s consider two examples: ProntoForms for the healthcare industry and Jive Communications for the hospitality sector.

FeatureProntoForms for HealthcareJive Communications for Hospitality
Industry CustomizationHigh, with healthcare-specific functionalitiesHigh, tailored to hospitality needs
ComplianceHIPAA compliant for secure data handlingAdheres to industry communication standards
Data ManagementReal-time data capture and submissionIntegration with property management systems
Mobile IntegrationFully integrated with mobile devices for field useMobile app for management and staff communication
ScalabilityHighly scalable for teams of all sizesScalable to the size of the hospitality business
DeploymentCloud-based platform for ease of accessCloud-based VoIP system for easy setup
Customizable Forms/FeaturesCustomizable mobile forms for various healthcare processesCustomizable call routing and management features
SupportDedicated support for healthcare clients24/7 support tailored to hospitality operations
Best Suited ForHealthcare organizations requiring mobile data solutionsHospitality businesses needing efficient communication management
Additional FeaturesIntegration with existing healthcare systems, analyticsVoIP features like voicemail, call forwarding, and conferencing


ProntoForms offers a mobile workflow solution that is well-suited for the healthcare industry. While not a phone system in the traditional sense, it allows healthcare professionals to collect and access data securely on mobile devices, which is crucial for patient care and mobile healthcare services.

The platform ensures compliance with industry standards such as HIPAA, ensuring that sensitive patient data is handled securely. Features include customisable mobile forms, the ability to capture and submit data in real-time, and integration with existing healthcare systems to streamline processes.

Jive Communications

Now part of GoToConnect, Jive Communications provides a VoIP phone system that is particularly beneficial for the hospitality industry. It offers features like automated attendants to efficiently route calls, the ability to manage calls during peak times effectively, and integration with property management systems (PMS).

This integration can enhance guest services by enabling features such as express check-in/check-out, wake-up calls, and billing integration for guest phone usage.

Small business telephone systems – Closing words

A UK small business has a plethora of telephone systems options to choose from. Whether you prefer the advanced features of a VoIP system, the reliability of an on-premise PBX, or the simplicity of a SOHO system, there is a solution to meet your business’s unique needs.

Consider your current and future communication requirements, budget, and IT infrastructure when making your decision to ensure you select the most suitable phone system for your business.

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