HomeBusiness telephone systems12 best business VoIP providers in the UK 2024 – Compared and reviewed

12 best business VoIP providers in the UK 2024 – Compared and reviewed



In the rapidly advancing world of technology, Voice over Internet Protocol (VoIP) has become a cornerstone for business communications. Offering a blend of versatility, efficiency, and cost-effectiveness, VoIP solutions are increasingly favoured by businesses across the UK. To aid in your selection, we have compared and reviewed the top 12 business VoIP providers in the UK for 2024.

What is VoIP?

VoIP, or Voice over Internet Protocol, is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.

Some VoIP services may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number – including local, long-distance, mobile, and international numbers.

Using VoIP can potentially reduce costs associated with traditional phone services and increase functionality by integrating with other services and software.

It is a key component in modern business communications infrastructure, offering flexibility and a host of advanced features.

Best UK business VoiP providers compared

VoIP Provider NameStarting Price (GBP)Free Trial AvailabilityTrustpilot Score
8×8Custom PricingYes2.1
Vonage£14.99/monthYes4.8
bOnlineCustom PricingYes4.5
DialpadCustom PricingYes4.4
Mitel£19.99/monthYes3.7
RingCentral£20.00/monthYes4.5
GoTo ConnectCustom PricingYes4.8
TeliqoCustom PricingNoN/A
CallHippoFree (Basic Plan)Yes2.9
3CXFree (Startup Plan)Yes4.1
BT Business£16.26/monthNo1.6
Ringover£20.89/month (Smart)Yes4.2

The ‘Starting Price’ reflects the lowest-paid plan available or the starting price of custom plans. Free trial availability is also subject to terms and conditions set by the provider.

8×8

Renowned for its comprehensive suite of communication solutions, 8×8 offers a variety of services including voice, video, chat, and contact centre solutions. Their packages are scalable, making them ideal for small businesses with growth aspirations.

Key offerings

  • Unified Communications as a Service (UCaaS) solution integrating voice, video, and chat.
  • Global Cloud Communications Platform.
  • Advanced analytics and reporting features.

Pros

  • Extensive feature set supports a wide range of communication needs.
  • Scalable solutions good for growing businesses.
  • Strong international calling capabilities.

Cons

  • Can be complex to set up and manage without IT expertise.
  • Pricing may be higher than some competitors, especially for advanced features.

Vonage

Offers a reliable and cost-effective VoIP solution with features like unlimited calling, voicemail, call forwarding, video conferencing, and call recording. Vonage is known for its ease of use and high-definition call quality.

Key offerings

  • Unlimited calling, text messaging, and a mobile app.
  • High-definition voice quality.
  • Integrations with CRM and business tools.

Pros

  • User-friendly interface suitable for small businesses.
  • Competitive pricing with a variety of plans.
  • Strong reputation for reliability.

Cons

  • Customer support has received mixed reviews.
  • Additional costs for some advanced features.

bOnline

Specialises in bespoke VoIP solutions for small businesses, providing tailored plans to meet specific requirements. They offer a mix of basic to advanced VoIP features, catering to varied telecommunication needs.

Key offerings

  • Customisable VoIP solutions.
  • Flexible pricing plans.

Pros

  • Tailored services for unique business needs.
  • Good customer service reputation.

Cons

  • Limited information on international calling capabilities.
  • May not be suitable for larger businesses with complex needs.

Dialpad

A modern VoIP provider that focuses on AI-driven communications, offering voice intelligence features that can transcribe calls, provide real-time coaching, and voice analytics, particularly beneficial for sales teams.

Key offerings

  • AI-powered telephony.
  • Sales-focused features like real-time coaching.

Pros

  • Innovative AI features.
  • User-friendly interface.

Cons

  • May be costly for full feature access.
  • AI features may require a learning curve.

Mitel

A veteran in the field of business communications, Mitel’s VoIP solutions are targeted at businesses transitioning from traditional phone systems to more modern, cloud-based solutions.

Key offerings

  • Range of solutions from basic VoIP to advanced unified communications.
  • Call center and collaboration tools.
  • MiCloud Connect platform for hosted communications.

Pros

  • Extensive experience in the telecommunications industry.
  • Robust feature set for larger businesses.

Cons

  • More suited for larger businesses, may be complex for small businesses.
  • Some users report a steep learning curve.

RingCentral

Known for its robust VoIP platform, it is especially geared towards enhancing customer service teams with a range of features including toll-free numbers, unlimited calling, and advanced call handling capabilities.

Key offerings

  • Comprehensive VoIP solution with messaging, video, and phone.
  • Extensive integration with third-party applications.

Pros

  • Feature-rich for customer service teams.
  • Strong infrastructure and reliability.

Cons

  • Can be expensive for small businesses.
  • Some users report issues with customer support.

GoTo Connect

Provides an all-in-one communication platform that offers voice, video, and messaging services. It is recognised for its user-friendly interface and comprehensive feature set.

Key offerings

  • Integrated communication platform.
  • User-friendly interface.

Pros

  • Wide range of features.
  • Good usability and setup.

Cons

  • Pricing can be less competitive for the value.
  • Some features may be unnecessary for smaller setups.

Teliqo

Offers hosted telephony services with a range of flexible packages from bronze to gold. They provide a personalized service, making them a good match for small to medium-sized businesses.

Key Offerings:

  • Hosted telephony services.
  • Bronze, silver, and gold packages.

Pros:

  • Personalised service.
  • Flexible package options.

Cons:

  • Not as well-known as some competitors.
  • Limited third-party integrations.

CallHippo

A global VoIP provider that offers local and toll-free numbers in more than 50 countries. Features include call forwarding, recording, voicemail, and text messaging, suitable for businesses looking to have an international reach.

Key offerings

  • Global phone numbers.
  • Basic to advanced calling features.

Pros

  • Free basic plan available.
  • Good for international businesses.

Cons

  • Premium features come at a higher cost.
  • Some complaints about call quality.

3CX

Provides a software-based private branch exchange (PBX) system that is known for its flexibility and ease of installation. It supports standard SIP soft/hard phones, VoIP services, and traditional PSTN phone lines.

Key offerings

  • Software-based PBX system.
  • Standard SIP supports with PSTN lines.

Pros

  • Free startup plan.
  • Scalable and flexible solutions.

Cons

  • May require IT knowledge for setup.
  • Limited customer support hours.

BT Business

BT offers a suite of VoIP and unified communications solutions, including instant messaging, video conferencing, and cloud-based management. They are a traditional and well-established telecom provider in the UK.

Key offerings

  • Unified communications solutions.
  • Cloud-based admin portal.

Pros

  • Integrated solutions with other BT services.
  • Established and trusted provider.

Cons

  • Can be more expensive than alternatives.
  • Customer service can be slow to respond.

Ringover

Focuses on optimising voice strategy and providing digital channels and mobility features. It caters to businesses looking for a robust VoIP solution with an emphasis on voice and strategy optimisation.

Key offerings

  • Voice strategy optimization.
  • Mobility and digital channel support.

Pros

  • Focus on voice strategy.
  • Offers good mobility features.

Cons

  • Pricing may be high for smaller businesses.
  • Some users may find the feature set overwhelming.

FAQ about business VoIP providers in the UK

Can VoIP save my business money?

Yes, VoIP can be cost-effective, reducing expenses on traditional phone lines, long-distance charges, and maintenance.

Is VoIP reliable for business use?

VoIP can be highly reliable if you have a stable internet connection and a quality service provider.

Can I use my existing phone with VoIP?

Many UK VoIP providers offer adapters that allow you to use your existing analog phone.

Will my number change when switching to VoIP?

Most VoIP services support number portability, allowing you to keep your existing number.

Can VoIP services be used with mobile devices?

Yes, most VoIP providers offer apps that allow you to use your business number from your mobile device.

How is the call quality with VoIP?

Call quality can be excellent with a good internet connection, often surpassing traditional phone lines.

What kind of internet connection do I need for VoIP?

A broadband internet connection with adequate speed and bandwidth is required for VoIP.

Is there a difference between residential and business VoIP services?

Business VoIP services typically offer additional features like advanced call handling, integration with business tools, and multiple lines.

Can I integrate VoIP with other business systems?

Many VoIP providers offer integrations with CRM systems, email, and productivity applications.

What happens if my internet goes down?

VoIP providers often have call forwarding features to redirect calls to mobile phones or other numbers in case of an outage

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